Contact Us

If you want to be a part of community, drop us an email and tell us your story. We welcome promotional pitch.

more.info@justedms.com

All other non-warranted solicitation will be ignored

Terms and Conditions

Effective September 2018.

This website is operated by JustEDMs. Throughout the site, the terms “we”, “us” and “our” refer to JustEDMs. JustEDMs offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Unfortunately, every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace your item if the sale date was within the last 7 days.

All sales are final, no refund.

Exchange Policy

We accept returns for exchange for the following conditions,

  • Faulty Product – If the product has a hole, stains, or manufacturing defect.
  • Placement Issue -If a print is clearly crooked or off-center (>1″).
  • Incorrect Image – If we printed the wrong image.
  • Wrong Item Sent – If we send you the wrong garment, color or size.

Customer Responsibility

JustEDMs will NOT be responsible nor accept returns for exchange for the following,

  • Ordered Wrong Size/Color – It is the customer’s responsibility to order the proper size/color apparel, clothing, garments, dress, attire, wear, garb, wardrobe (and not exclusive to) based on the products information. It is the customer’s responsibility to do its due diligent and verify any product’s size/color information with the product’s website. JustEDMs will not be responsible for any misrepresentation of the product’s information on our website as the information is directly cited from www.printaura.com, our drop-shipping company.
  • Incorrectly Provided Address – It is the customer’s responsibility to provide the proper shipping address. JustEDMs is not responsible for packages not delivered to the customer due to the wrong shipping information. Packages returned to Print Aura can be shipped again at the cost of the re-shipment plus $5.50.

Replacement Request Instructions

If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction and the satisfaction of your customers is of the highest importance to us! We are happy to replace any items that we missed the mark on.

Please follow these instructions for an exchange:

1. Take a photo of the problem – If the problem is print size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to more.info@justedms.com
3. Please include the following:

  • The photo(s)
  • A specific description of the issue
  • The Order Number
  • If there are multiple products in an order, identifying the product with the issue

NO Cancellation Policy

PLEASE carefully verify the merchandise(s) in your cart before checking out and processing the payment. Once a transaction goes through, the order(s) will be processed. Cancellation nor refund will not be permissible. Only return for exchange will be permissible under our Exchange Policy (please read).

 

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